Privacy policy

PRIVACY POLICY

Last updated: May 2026

1. Introduction AVERX Gear ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

2. Information We Collect We may collect the following personal information:

  • Name, email address, phone number, and delivery/billing address
  • Payment information (processed securely via third-party providers)
  • Browsing behaviour and purchase history on our store
  • Communications you send us

3. How We Collect Information We collect information when you:

  • Place an order or create an account
  • Subscribe to our newsletter or marketing emails
  • Contact us via email or our website
  • Browse our store (via cookies and analytics tools)

4. How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and enquiries
  • Send marketing communications (with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

5. Sharing Your Information We may share your information with:

  • Shipping and fulfilment partners to deliver your orders
  • Payment processors (e.g., Shopify Payments, Stripe)
  • Marketing platforms (e.g., email service providers)
  • Analytics providers (e.g., Google Analytics)

We do not sell your personal information to third parties.

6. Cookies Our store uses cookies to enhance your browsing experience and gather analytics data. You can disable cookies in your browser settings, though this may affect store functionality.

7. Data Storage & Security Your data is stored securely using Shopify's infrastructure. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

8. Your Rights

New Zealand customers: Under the Privacy Act 2020, you have the right to access and correct your personal information. To make a request, contact us at the details below.

Australian customers: Under the Privacy Act 1988, you have the right to access, correct, and in some cases request deletion of your personal information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Marketing Communications We will only send you marketing emails if you have opted in. You can unsubscribe at any time via the link in any email or by contacting us directly.

10. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Us For any privacy-related questions or requests: AVERX Gear Email: contact@averxgear.comWebsite: averxgear.com